Shipping & Delivery
Our Shipping Promise:
In order to deliver on our promise of exceedingly personal service and ensure prompt delivery of your awesome order we guarantee to process all in stock items within 1-3 business days and make every attempt to deliver your package within 3-5 business days after it ships from our warehouse.
When can I expect my package?
The ship method you select during checkout determines when you will receive your package. Once an order is placed, all in stock items will ship from our shop warehouse within 1-3 business days. During this “processing” time our warehouse is busy picking, packing and readying your order to be shipped by one of our Reliable Carriers. Once our Carrier picks up your order, they make every attempt to deliver it within 7-10 business days. If you choose an expedited ship method, delivery will be faster.
What do I need to understand about processing time and how it impacts the delivery time of my order?
We guarantee to process all in stock items within 1-3 business days from your order date. During new product launches, introductions, and holiday seasons, we guarantee to process your order within 3 business days of your order date. Orders placed before 11A.M. PST usually ship within 1 business day. If your order is placed after 11 AM PST, please allow for 1 additional business day for processing – excluding bank holidays. All orders submitted over the weekend will be processed the following business day. While your order is processing, you may see the processing status in your Account. Once your order has been shipped, you will receive a shipment confirmation and tracking number via email.
What are my Shipping options?
Standard flat rate shipping. Standard flat rate shipping is the most economical option for our customers. Most orders are delivered within 2-5 business days after it ships from the warehouse. Standard Shipping uses a mix of services and carriers, and is not a guaranteed service. Rural area delivery may take additional business days. Anotha Level makes every attempt to deliver your items within the specified time; however, we are not responsible for any failure to deliver within that time.
Guaranteed Shipping. Anotha Level offers 3 Business Day, 2 Business Day, and 1 Business Day shipping to guarantee delivery for our customers! Remember the guaranteed shipping commitment occurs after processing is complete.
How are shipping charges calculated?
Shipping is based on weight, delivery time, and distance.
What are the shipping restrictions?
Puerto Rico shipping is now available. Please allow 4-7 business days for shipments to Puerto Rico. We currently do not offer expedited service to Puerto Rico.
P.O. Boxes and Military addresses cannot receive guaranteed shipping this includes APO, FPO, and DPO military destinations
Please see 2013 US Carrier Holiday Schedule chart.